Which is why they fail. They have no clue what their store is doing but want complete control over every aspect of that store. Sears purchased KMart, immediately closed one of their stores in my area, and reopened it to a Sears Essentials. I have houses sitting right on top of one another but they were selling riding lawn mowers like anyone in my area could even afford one let alone fit it in their yard.
Yup…I know plenty of people that still want the physical copy and the sales aren’t doing badly either. It’s literally because the major retail store offers them now and (and more importantly) there’s free or very cheap shipping for online stores. It’s the same boat as toy stores. Why would most people go in when they could just order it from the ease of their home?